Christian firm named most trusted insurer for the tenth time

Tue 08 Oct 2019
By Heather Preston

Ecclesiastical Insurance has retained its top spot as the UK's most trusted home insurance provider for the tenth year in a row.

A survey of around 20,000 UK banking and insurance customers was carried out by the independent consumer group Fairer Finance to rate consumer satisfaction levels.

The specialist insurer for faith, heritage, charity and education markets topped the list of 49 insurers for the tenth time, including such companies as John Lewis, NatWest, Co-operative Insurance and Aviva.

Ecclesiastical has remained top of the table for the past five years and gained an overall customer experience score that is 11 per cent higher than its closest rival Nationwide, at 81 per cent.


The firm was also rated the most trusted insurer by its customers, achieving a rating of 82 per cent.

Mark Hews, Group Chief Executive, said: "I am delighted that Ecclesiastical has remained at the top of the Fairer Finance league table for home insurance, and that we continue to be the UK's most trusted home insurance provider.

"We are absolutely committed to being the most trusted financial services group in all our markets, so it is wonderful to hear that we have the happiest customers who believe that they can trust us to do the right thing."

Ecclesiastical was one of the UK's top five corporate donors to charity in the 2017-18 UK Guide to Company Giving and have been named Insurance Company of the Year at the Better Society Awards two years running.


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