Currently, Premier Lifeline operates 15 hours per day, 7 days a week throughout the year and has 140 volunteers supporting thousands of people a month who are in need. In a year we expect to answer around 78,000 calls from people in need.
hours every day
Calls per year
Premier Lifeline is committed to offering a first class service and in the past has achieved the quality standard awarded by the Telephone Helplines Association and the Mental Health Helplines Partnership.
“I needed someone to talk to, listen to me, and be there for me at my time of need”
“I wanted a friendly voice that was patient and understanding, not giving advice, being critical or condemning, but just willing to listen”
“I didn’t know where to turn”