Adjust font size: Toggle Contrast Mode:

JOB TITLE: Outbound Calling Representative

LOCATION: Crowborough Office

HOURS OF WORK: Tuesday, Wednesday & Thursday: 12 pm – 8 pm

Monday: 11 am – 7 pm, Friday: 10 am – 6 pm

Saturdays:  (2 per month) 11 am – 5:30 pm

Time off in lieu will be given for each Saturday worked.

SALARY: £24,035 per annum

REPORTING TO: Team Leader Crowborough



This versatile and dynamic role is truly at the heart of Premier’s strategy to build long-lasting relationships with its supporters. Using your excellent telephone manner, you will seek to encourage, inform, and gain support for Premier’s ministries by phone. Whether it’s a new


Direct Debit donation or a new magazine subscription, you will take people further on their journey of engaging with our content and ministry.



  • Use a hands-free click-to-dial system to make outbound phone calls to people who love Premier, people who are new to Premier, and everyone in between.
  • Follow a Call Guide, with scripts to steer each conversation.
  • Seeking to progress supporters’ giving journeys, you will ask for a regular monthly (Direct Debit) gift from someone who has given one off gifts previously, or ask someone to increase or reinstate their regular gift.
  • Use time sensitive offers to obtain new magazine subscriptions or encourage current subscribers to renew.
  • Securely add, update, and maintain financial details in accordance with data protection requirements.
  • Ensure contact information and contact preferences are accurate and up to date.
  • Secure permissions to contact people through as many channels as possible.
  • Work towards Key Performance Indicators as agreed with your line manager.
  • Maintain a clear, professional, and positive telephone manner, ensuring everyone is spoken to with respect and patience.
  • Answer supporter queries accurately and honestly in line with our Christian values.
  • Take care of all equipment issued by Premier.
  • Occasionally receive incoming donation calls as supporters respond to appeals for gifts on the radio.


  • Five GCSEs (grade C or above) or equivalent, including English and Mathematics.
  • Experience in telemarketing or fundraising is not essential but would be an advantage
  • Excellent communication skills
  • Team working experience
  • Proven administration, multi-tasking, and prioritising skills
  • IT literacy in Microsoft Office


  • Friendly personality – naturally enjoys engaging with people
  • High level of commitment and dedication
  • Good telephone voice – communicates clearly with warmth and compassion
  • Empathetic – instinctively knows how to relate and respond
  • Brave – has the confidence to steer conversations and ask for financial support
  • Resilient – not easily upset or discouraged
  • Positive and self-motivated
  • Willing to learn and quick to adapt
  • Energetic and able to work in a busy, high-pressured environment
  • The post-holder will work in a Christian environment. Therefore, it will be necessary for the post-holder to have respect for the Christian faith and its values, and be in sympathy with our organisational aims.

Click here to download the job description for this role.

To apply for this role, please fill out the form below: